Services

Measuring the stairs

The stairs offered by Stair24 are designed to be measured and installed by Stair24 representatives or by people appointed by the customer who have professional construction carpentry skills, knowledge of the applicable standards for stairs in the location of the site, and the appropriate tools. This should also be taken into account when taking the measurements of the stairs and submitting them to as the order to STAIR24. Correctly measuring the stairs is the first prerequisite for a high-quality staircase. Check out our staircase Ordering conditions and measurement video HERE

Some important aspects to keep in mind when measuring stairs:

1. Ensure access and safety for taking measurements
2. If the stairwell does not have 90-degree angles and parallel sides, the staircase must be manufactured according to the smaller size of the stairwell
3. It is reasonable to carry out the measurement when the walls, floors and false ceiling of the room have reached the final construction size
4. Consider structures in the walls that can be used to fix the stairs with screw joints
5. Consider all communications that remain in the installation zone of the stairs and that can be damaged by the stair fasteners
6. Check all measurements multiple times – the staircase ordered by you will be shaped according to the measurements provided by you

How does STAIR24 calculate measurements?

According to the selected stair model and the shape of the opening, we recommend the optimal opening and stair dimensions. Opening dimensions, step (5) – by entering the new opening dimensions, we calculate the optimal stair dimensions that meet construction standards. Stair dimensions, step (6) – by entering new staircase dimensions, the compliance of the staircase with construction standards is calculated, problematic parameters are displayed in red text, and by moving the cursor to the text, we provide information on correction options.

Transport of the stairs

Stair24 offers a transport service from the factory to its central warehouses (addresses on the page of Contacts). The corresponding product price in the central warehouse is displayed in our online store. If desired, it is also possible to order door-to-door transport. To do this, you must submit the corresponding request in the selection on our website, and we will send you the price and delivery time of the service. On the Monday of the week before the delivery week, STAIR24 will send you information to your e-mail about the completion and delivery of the products.

The stairs are delivered as parts, packed on a base. If you come to pick up the product from the central warehouse yourself, the suitable means of transport is a car with a trailer. During and after transport (even if you ordered our transport), it must be ensured that the products are not affected by precipitation or very strong solar radiation.

Installation of the stairs

The stairs offered by Stair24 are designed to be installed by Stair24 representatives or by people appointed by the customer who have professional construction carpentry skills, knowledge of the regulations regarding stairs in the location of the site, and the appropriate tools. Correct installation of the stair ensures the quality and ease of use of your stairs. Check out our staircase Ordering conditions and measurement video HERE

Some important aspects to keep in mind when installing stairs:

1. Plan the installation of the stairs at a time when most of the construction work in the building has been done. The staircase is strong in construction, but at the same time delicate, like a musical instrument or a piece of furniture, which cannot withstand large fluctuations in humidity and temperature or mechanical damage
2. To install the stairs, ensure access to the stairwell and enough space to unpack the stair parts
3. Cover the floor in the work area and, if necessary, the wall corners
4. Be prepared for some wall color corrections: the staircase details are heavy and precisely manufactured, so there may be minor scratches on the exposed parts of the building
5. If you order the installation, agree exactly on what the installation service includes (stairwell cleaning, step coverings, false ceiling cover strips, connecting strip between the last step and the floor, covering of the finished stairs and other work not directly related to the installation of the stairs – not included in the standard package)
6. Follow all safety requirements
7. Remember that when installing the stairs, you should leave a 3 mm gap between the stairs and the building structure; if the stairwell is not right-angled or the walls are curved, then this gap may differ from the planned dimensions
8. If the stairs are installed, immediately check whether the product meets the agreed conditions
9. If you discover a defect in the product during installation, please notify the manufacturer immediately by sending an explanation and a photo of the defect; later claims regarding mechanical damage cannot be taken into account to the detriment of the manufacturer as a complaint case
10. Keep the room heated and protected from excessive humidity, avoid construction work that creates moisture”

Maintenance of the stairs

The stairs offered by Stair24 are intended for home use. It is necessary to avoid walking on the stairs with outdoor shoes and the movement of pets on the stairs to prevent damage to the surface finish of the stairs. The staircase needs to be cleaned like any other part of the room, but it is not allowed to use chemical substances to clean the surfaces.

Oiled surfaces require maintenance oiling depending on the intensity of use, but not less than once a year.